Frequently Asked Questions
Dear Fellow Golfer,
To assist you better we have compiled a list of Frequently Asked Questions. This should address and answer the majority of questions we have received from customers. If your question is not answered in the FAQ you may contact us at mailto:helpdesk@Knetgolf.com and we will be happy to address your specific questions or concerns.
WHO IS Knetgolf.com
I PLACED MY ORDER AND I HAVE NOT RECEIVED A TRACKING NUMBER YET.
I RECEIVED MY TRACKING NUMBER. HOW DO I TRACK MY PACKAGE?
DO YOU SHIP TO CANADA? ARE THERE DUTIES AND WHERE ARE YOU LOCATED?
WHAT IS THE CHARGE FOR SHIPPING IN NORTH AMERICA?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DO YOU SHIP TO INTERNATIONAL DESTINATIONS AND WHAT IS THE DELIVERY TIME?
DO YOU SHIP TO PO BOXES OR A.P.O.'S?
ARE THESE BALLS NEW IN SLEEVES?
WHAT IS X OUT GOLF BALLS?
WHAT DO THE NUMBERS ON A GOLF BALL MEAN?
WHAT IS COMPRESSION AND HOW DOES IT AFFECT PLAYABILITY?
ARE THESE BALLS WATERLOGGED?
WHY SHOULD I PURCHASE RECYCLED BALLS AND WILL THEY AFFECT THE PERFORMANCE OF MY GAME?
DO YOU REPAINT THE GOLF BALLS?
WHAT DOES MINT, GRADE A AND GRADE B MEAN?
I HAVE A COUPON FROM Knetgolf.com MAY I USE IT FOR YOUR eBay AUCTIONS or Amazon?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
I WOULD LIKE TO PAY C.O.D.
I RECEIVED THE WRONG BALLS! WHAT DO I DO?
I AM NOT 100% SATISFIED WITH MY ORDER. WHAT IS YOUR RETURN POLICY?
WHO IS Knetgolf.com? 
Knetgolf.com is a division of GCW Inc. GCW Inc. buys many deals of golf closeouts, bankrupt inventories and overruns of golf inventories. This allows us to pass on incredible savings to you through our website www.Knetgolf.com. All inventory offered through the website is owned and unless specified -- it is in our warehouse ready for shipping at the time of your purchase. Knetgolf.com can be trusted to handle all your information with the utmost care. We have been satisfying our customers since 1996 and we serve well over two hundred of thousand customers this year.
I PLACED MY ORDER AND I HAVE NOT RECEIVED A TRACKING NUMBER YET.
Once we receive confirmation of payment for your order we generally ship within 2 days (most the same day) excluding weekends. Once UPS picks up your shipment it is scanned into their system and they will automatically send you a tracking number. Please allow up to 72 hours for your tracking number to be received. Please ensure that you do not have spam blockers for the following email addresses. helpdesk@knetgolf.com or promotions@Knetgolf.com & help@Knetgolf.com . We need this email availability in order to communicate with you, in case we have a question.
I RECEIVED MY TRACKING NUMBER. HOW DO I TRACK MY PACKAGE?
To check the status of your order and estimated time of delivery: log on to http://www.ups.com/ or phone 1-888-355-1611. When you enter the UPS web site it will prompt you to choose your country. Type in the tracking number where it states "Track" then check "I agree" and click on "track" Now you will click on the link "detailed report" and see exactly where your package is and the estimated time of delivery. If you have any questions from this point on -- please contact our customer service department at 1-877-563-8877 during regular business hours.
DO YOU SHIP TO CANADA? ARE THERE DUTIES AND WHERE ARE YOU LOCATED?
Knetgolf.com ships to the USA via Niagara Falls, N.Y.
Knetgolf.com is located in Markham, Ontario, Canada. All of the labor and processing takes place in our warehouse in Canada. The Knetgolf.com call center is located in Ontario, Canada. Canadian orders are shipped from our head office in Markham, Ontario. There will be no duties or tariffs to either Canadian or US destinations. Because we operate from Ontario, Canada we are obligated to collect G.S.T. If you are located in Ontario please add the P.S.T. and G.S.T. to the total.
WHAT IS THE CHARGE FOR SHIPPING IN NORTH AMERICA?
Knetgolf.com charges a standard $11.95 for ground shipping for each order $99 or under to all locations in Canada (excluding the NW territories an Nunavit) and the continental US (48 states) excluding Hawaii and Alaska, Yukon. Golf ball orders over $99 are shipped free except for the above destination exceptions. Some items may not be elligible for free shipping but that will be noted in their descriptions.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Knetgolf.com ships exclusively UPS GROUND on North American orders. Depending on where you live it could take from 2 to 7 business days (excluding weekends and holidays) to reach you once it leaves our warehouse. See the Shipping link for more information.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS ALL AROUND THE WORLD AND WHAT IS THE DELIVERY TIME?
Knetgolf now ships to Australia, New Zealand and major centers across Europe and Asia. All international orders are shipped UPS express or expedited and you should receive your order within a few days. Duties and taxes to these destinations are not included and may be assessed by your respective governments. See the Shipping link for more information.
DO YOU SHIP TO PO BOXES OR A.P.O.'S?
We ship exclusively UPS and they cannot deliver to a PO BOX or A.P.O.'s Please provide a physical address in order to receive your golf order.
ARE THESE BALLS NEW IN SLEEVES?
Knetgolf specializes in the premium recycled golf ball business. We have been online for over 12 years. We are well known in the golf ball industry for our quality as we have a very strict grading system. All of the balls come in mesh bags of 1 dozen unless otherwise noted.
WHAT IS X OUT GOLF BALLS?
An X-Out golf ball is the result of a mistake in the manufacturing process. X-Outs are name-brand golf balls where the brand has been stamped out, usually with a row of X's. It becomes an X Out balls because of imperfections in the ball. Those imperfections are often cosmetic in nature, and usually so small as not to be noticeable. The balls usually play the same as their counterparts, or at least close enough that most recreational players could never tell the difference. Let's use Titleist for the sake of illustration. If during the manufacturing process some tiny little error occurs and the resulting balls are not up to Titleist standards, the company will not package those balls and try to pass them off as Titleist golf balls. But Titleist doesn't want to toss them out with the garbage either. That would be a complete loss of money. Instead, Titleist stamps a row of X's across the "Titleist" name on the ball, packages the balls -- in generic packaging. They are onsold a reasonable prices. Titleist still makes money, and many golfers get practice balls - or play balls - on the cheap.
WHAT DO THE NUMBERS ON A GOLF BALL MEAN?
All golf balls have numbers them. How many numbers and which numbers vary from brand to brand, but they all have at least one number. That one number is most likely to be a 1, 2, 3 or 4 (although it can also be anything from a zero to a 9). What do these numbers mean? The numbers mean nothing, really. These single-digit numbers are simply there for identification purposes. If the members of a foursome are all playing a Titleist NXT ball, for example, one might play a ball with the number "1," another a "2," the third a "3," and the fourth a "4." This will allow the members to keep track of which ball belongs to each player. These numbers usually appear just below the branding of the ball's name. All the balls from the same sleeve will have the same ID number. A golf ball might also have a three-digit number on it, usually something in the 300s or 400s. If you notice such a number on a ball, this number is letting you know how many dimples are on the ball.
WHAT IS COMPRESSION AND HOW DOES IT AFFECT PLAYABILITY?
Another number that might appear on golf balls is the ball's compression rating. In the late 90's, solid core balls drove the wound ball almost completely out of the market. Prior to that, compression rating was a big deal to golfers. A compression rating of 70 or 80 for a wound ball was regarded as an indicator that ball was a "soft ball." A compression rating of 110 meant you had to swing very hard to make that ball work right (the he-man ball). We know now that compression relates much more to feel than to distance. Solid, soft-core balls have a huge segment of the golf ball market now. The compressions today can be way down in the 30s or 40s and range up to 100 or so. When low-compression balls first started appearing on the market, manufacturers felt there was still a stigma attached to low compression - i.e., that a low-compression ball would be viewed as a "ladies ball." THe result was that numbers representing compression were dropped from most golf balls. You'll still find them on some brands, but they are likely only two digits.
To recap: A single-digit number is there for player identification; a double-digit number most likely represents compression; a triple-digit number most likely represents the number of dimples.
ARE THESE BALLS WATERLOGGED?
Knetgolf’s Grade A and Mint balls are not waterlogged as most are recovered from over 400 courses in the Arizona, Nevada and California Desert. Our Grade B balls are also in good condition but may be slightly discolored compared to the Grade A’s and the Mints.
WHY SHOULD I PURCHASE RECYCLED BALLS AND WILL THEY AFFECT THE PERFORMANCE OF MY GAME?
Knetgolf understands that some customers who have never purchased recycled golf balls are sometimes hesitant to do so at first. Knetgolf’s recycled golf balls play like new -- the only difference is the packaging and the amount you will save. We guarantee it.
DO YOU REPAINT THE GOLF BALLS?
Our Mint, Grade A, Grade B and Shag or GRADE C balls are not repainted nor touched up. After the washing process they are graded by quality like eggs. They are inspected as a jeweler would, brand sorted, type sorted, compression sorted, bagged, picked, packed and shipped. Compression decreases as a ball ages -- although this is very little. The fact that our mint balls are not discolored illustrates that they have not been sitting in water but rather are collected from the Arizona dessert. And this is why we classify our mints as one hole wonders. It has nothing to do with OEM. The main difference between you buying new and recycled is the fancy packaging. You may also be paying for the pros who have been marketing the product as well. We both know where the packaging ends up. The other major difference is the savings of 40-60% from a brand new product. Knetgolf encourages you to compare new balls with our Mint quality. Knetgolf looks forward to hearing from you and to serving you in the future. Remember you have nothing to lose -- but, your wallet has everything to gain.
WHAT DOES MINT, GRADE A AND GRADE B MEAN?
Knetgolf' GUARANTEE OF QUALITY
Knetgolf's Mint quality recycled golf balls are the best available and are the choice for many golfers regardless of skill level. The Mint balls have both the appearance and feel of a ball that has been hit for a maximum of only one hole of play. That is why we identify them as 'One Hole Wonders.' They have a consistent color and a glossy shine. There are no X Outs. Corporate or sport team logos will be in the mix unless otherwise noted. Other retailers may describe them grade as AAAA, PEARL, PERFECT, 1st QUALITY, GRADE 1.
Knetgolf's Grade A recycled golf balls are clean, playable and have moderate surface blemishes and minor to moderate ink marks. None of the surface marks or slight blemishes will affect the trajectory, distance or flight path of the ball. There may be minor user markings or the color may be slightly inconsistent as these balls are similar to ones you have played a few holes with. These balls may be cosmetically challenged but have no cuts or creases. No X outs are included in this mix. Corporate or sport team logos will be in the mix unless otherwise noted. Other retailers may describe this grade as AAA, NEAR MINT, NEAR PERFECT, 2nd QUALITY, GRADE 2.
Knetgolf's Value Grade B recycled golf balls are the best value buy for the most sought after balls in golf today. The GRADE B balls may be cosmetically challenged in that they have moderate surface blemishes and minor to moderate ink marks. None of the surface marks or slight blemishes should affect the trajectory, distance or flight path of the ball. A cut ball is considered unplayable. If Knetgolf deems that the scuff or scratch is too large or if it tears into the cover of the ball, it will not qualify for any of our grades. Cart paths, trees, and other small markings on the surface may be evident. There are no X Out balls. Corporate or sport team logos will be in the mix unless otherwise noted. Knetgolf stands 100% behind this product and all purchases are backed by our 100% guarantee. Other retailers may describe this grade as AA, GOOD, 3rd QUALITY, GRADE 3.
Knetgolf's Shag Quality recycled golf balls are a great value buy for golfers looking for practice balls or that ever-difficult long shot over the water hazard. The Shag Quailty golf balls are clean and 100% playable but show definite signs of use. Color variation may be evident and may vary in intensity ball to ball. Moderate sized personal markings or visible scuffs from trees or cart paths may also be evident. A cut ball is considered unplayable. If Knetgolf deems that the scuff or scratch is too large or if it tears into the cover of the ball, it will not qualify for any of our grades. There may be X Out or practice balls in this mix, as well as sport teams or corporate logos. Knetgolf stands 100% behind this product and all purchases are backed by our 100% guarantee. Other retailers may describe this grade as SHAG, HITAWAY. They also have 'X-Out' or 'Practice' balls and player markings may be on them.
WHERE CAN I USE MY DISCOUNT COUPONS?
I HAVE A COUPON FROM Knetgolf.com. May I use it for your eBay AUCTIONS or Amazon?
You cannot use Knetgolf coupons on eBay or Amazon. They must be redeemed through our website www.Knetgolf.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We offer our customers a variety of ways to pay through our secure server. Current payment methods include Visa, MasterCard, American Express and Paypal only.
I WOULD LIKE TO PAY WITH C.O.D.
Sorry we do not accept C.O.D. payments.
I RECEIVED THE WRONG BALLS! WHAT DO I DO?
We at Knetgolf do our very best to ship you your golf balls in a timely fashion and with 100% accuracy. From time to time however some parcels do slip through the cracks and we do make errors. Our mistakes our minimal with respect to shipping but mistakes have and will occur from time to time. If this is the case with your specific order then please contact Knetgolf at help@Knetgolf.com and we will ensure the matter is resolved in a diligent and efficient manner.
RETURN POLICY
I AM NOT 100% SATISFIED WITH MY ORDER. WHAT IS YOUR RETURN POLICY?
Knetgolf's internet business is dedicated to providing the golfing public with the best quality golf products available at the lowest possible cost. We believe that it is not necessary to spend your way to a good golf game. We provide products that we stand behind 100%. We feel that you will be completely satisfied -- and that won't break the bank. Knetgolf stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about their purchase at Knetgolf. This is why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100 percent refund of the purchase price (less shipping and handling.)
Items returned must be accompanied by the original packaging and materials. Items must be in UNUSED condition from the time of shipping. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item's returned less shipping and handling.
If your question are not answered here please email us at help@knetgolf.com